Return & Replacement Policy – Jeevniya Ayurveda

At Jeevniya Ayurveda, we are committed to maintaining the highest standards of quality, safety, and hygiene. This Return & Replacement Policy explains the conditions under which replacements may be accepted.

1. No Return Policy for Medicines & Therapies

Due to the sensitive nature of healthcare services and Ayurvedic medicines, we do not accept returns or refunds once:

Medicines are dispensed
Consultations or therapies are completed
Therapy packages or wellness programs are initiated

2. Replacement Eligibility

Replacements may be considered only in the following cases:

Wrong product delivered
Product received in damaged condition
Manufacturing defect (verified by our team)
Expired product received

3. Replacement Request Process

Notify us within 48 hours of receiving the product
Share clear photos or videos of the product and packaging
Provide order details and invoice number

4. Replacement Conditions

Product must be unused and unopened
Original packaging and invoice must be available
Replacement is subject to inspection and approval

Approved replacements will be dispatched within 7–10 working days.

5. Non-Replaceable Items

Opened or used medicines
Customized or patient-specific formulations
Consultation fees
Therapy packages once started
Online consultations or digital services

6. Cancellation Policy

Orders may be cancelled only before dispatch. Once dispatched, cancellation requests will not be accepted.

7. Shipping & Handling

Approved replacement shipments will be arranged by Jeevniya Ayurveda. We are not responsible for delays caused by courier services or unforeseen circumstances.

8. Limitation of Liability

Jeevniya Ayurveda shall not be liable for incorrect usage of medicines, individual treatment outcomes, or delays caused by incorrect customer information.

9. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.